Yelp Garage Door Service Reviews Austin

  It was Saturday afternoon when a tenant sent pictures of a garage door with a problem, it would not close, hanging at an angle. Chris worked our door once leaving a sticker with the phone number. I called, the greeting said send a text, I did. The response said I'll be there in an hour! He called the tenant with an arrival time. After examining the issue I had a quote. Garage door is repaired, the HOA will not compain about the garage being open. This was an easy repair transaction! Thanks Chris!

  Ok. So a GREAT surprise from the owner of the company. He saw my review and instead of getting insulted, he contacted me and offered to make it right. That I will say, speaks volumes of what kind of company you're dealing with. There had been a couple of misunderstandings that had led to me being stood up twice. It was an anomaly and I believe him. He STILL took full ownership and that was pretty cool.

He then stopped by my house after hours that same day, diagnosed the problem I have with my garage opener and came up with a rational solution. Just 3 days later he came back and swapped out my entire garage door opener and had it back up running smoothly again. Wow, what a turn-around that was. It's easy to get folks to come by when there's guaranteed money on the table, but for a company to do follow-ups and show acts of good-will, THAT is a rare thing today.

We were able to talk it out and joke about everything and we're 100% good as of now. This IS a fantastic company and they DO stand by their products and service.

The ONLY reason I am not giving it 4 solid stars was because the new garage opener installed was not the one I would have picked had I had a choice. The price was BEYOND fair, I mean REALLY good... He wanted to do me right, this was not about money for him at this point and it showed. But as much as I like to save money, I like to also know what I am compromising on in the process. I would have happily paid a little bit extra for the unit a step up. Maybe we should have talked about that a bit more carefully so I was 100% sure of what I would be getting. I thought I was, but stuff got lost in translation a little bit here. This is a small suggestion I'll leave as feedback for the future. All that aside, what really matters here is that the new opener IS solid and it's getting the job done. My personal gripe is small and should stop no one from using this company. I will keep using them and I will try being a bit better of a communicator too. Everything is a 2 sided deal, so I take accountability for this one too.

Rock on, and thanks for talking care of me. We are 100% good.

  We had a broken spring on our Garage door. Chris from Alliance had called us back immediately with a price and time when he and his crew can come-out. they came on the same day on time and replace the spring in less than 40 Mins.. Great Quality and Value for Money..

Thanks Chris.. you are truly awesome...